Your data stays private. Period.
We built SureMile for owner operators not advertisers, not data brokers, not competitors. Your information is yours.
Never sold
We will never sell your data to anyone not brokers, not advertisers, not data aggregators. Ever.
Never shared
Your routes, loads, rates, and finances are never shared with third parties. Your business intelligence is yours alone.
Never used against you
We don't use your data to train models for competitors or to undercut your rates. We use it to get you better loads.
Our commitment
SureMile is committed to never sharing your business data with anyone. Your load history, rate confirmations, financial records, GPS data, and all other information you entrust to us exists for one purpose: to help you run a better trucking business.
We don't show ads in SureMile. We don't sell user lists. We don't have "data partnerships" with brokers or competitors. Our business model is simple you pay us a subscription, and we build you a better tool. That's the deal. When we advertise SureMile itself, we share only the minimum needed to measure those campaigns — see Advertising & analytics below — and never your business data.
What we collect and why
Precise location — GPS coordinates while a trip is active, including in the background when your phone is locked in the cab. We use this to run the app for you: state by state IFTA mileage, truck legal navigation, shipper and receiver arrival detection, detention timers at a customer's dock, and live trip status for your own dispatch team. We do not collect location when no trip is active, and your location is never given to an advertiser.
Load and route data to provide navigation, track mileage for IFTA, and improve load recommendations for you.
Documents rate confirmations, BOLs, and PODs are stored encrypted and used solely for your record keeping and automated filing.
Financial data expenses, fuel receipts, and settlements are used for your ledger and reports. We never access this for any other purpose.
Identifiers — your SureMile user ID, which signs you in, keeps your organization's records separate from every other organization's, unlocks the plan you paid for, and lets us trace a crash back to the account that hit it; and your device's identifiers, including the push notification token we send alerts to and the advertising identifier iOS and Android assign to your phone. The user ID and the advertising identifier are also shared with our advertising partners so we can measure our own campaigns see Advertising & analytics.
Purchases — which SureMile plan you bought, whether you are in a trial, and what it cost. We use this to unlock the features you paid for and to understand which of our ads lead to subscriptions. Your card details are handled entirely by Apple or Google we never see or store them.
Usage and advertising data — which screens and features you interact with, and app events such as install, signup, trial start, and subscription start. We use this to improve SureMile and to measure the advertising we run for it.
Google account & Gmail integration
SureMile offers an optional integration that lets you send your own business documents — invoices, rate confirmations, dispatch sheets, bills of lading, proofs of delivery, and collections reminders — to your brokers and contacts directly from your own Gmail account, so they arrive from your address rather than ours. This integration is off by default and is enabled only when you explicitly connect your Google account and grant consent on Google's own permission screen. The disclosures below describe exactly how SureMile accesses, uses, stores, shares, and retains Google user data, consistent with the Google API Services User Data Policy.
Google user data we access. When you connect your Google account, SureMile requests only two permissions: (1) the ability to send email on your behalf (the https://www.googleapis.com/auth/gmail.send scope), and (2) your Google account email address (the userinfo.email and openid scopes), which we use to display which mailbox is connected and to set the "From" address on the messages you send. SureMile does not request, read, scan, import, copy, or store the contents of your inbox, your sent mail, your drafts, your contacts, your labels, or any other messages in your mailbox. We cannot read your email.
How we use it. We use the gmail.send permission solely to deliver the specific documents you choose to send, at the moment you click send, to the recipients you designate. We use your Google email address only to identify the connected account inside SureMile. We do not use Google user data for advertising, to build advertising or marketing profiles, or to train, develop, or improve any artificial-intelligence or machine-learning models.
How we share it. We do not sell Google user data, and we do not share it with third parties except as strictly necessary to operate the integration you enabled: the messages you send are transmitted through Google's Gmail API to the recipients you specify, and the access credentials Google issues to us are stored by our cloud infrastructure provider (Supabase), which acts solely as a data processor under contract. No SureMile employee reads your messages, and we disclose Google user data to no advertiser, data broker, or other third party.
How we store and protect it. The authorization tokens Google issues when you connect your account are stored encrypted at rest (AES-256), transmitted only over encrypted connections (TLS 1.3), isolated per organization by row-level security so that no other customer can reach them, and accessible only to the server processes that send mail on your behalf. Our infrastructure is hosted on SOC 2 Type II certified providers located in the United States.
How long we keep it, and how to delete it. We retain your Google authorization tokens only for as long as you keep the integration connected. You can disconnect at any time from Settings → Integrations inside SureMile, which immediately stops SureMile from sending any further mail through your account. You can also revoke SureMile's access directly from your Google Account at myaccount.google.com/permissions; revoking access invalidates the credentials so they can no longer be used. To have the stored authorization tokens permanently deleted from our systems, delete your SureMile account or email us at support@getsuremile.com, and we will delete them promptly.
Limited Use. SureMile's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
SMS & text message communications
SureMile delivers operational notifications by SMS on behalf of motor carriers (our customers) to their established business contacts: brokers, drivers, sub contractor drivers, and dispatchers. This section explains how phone numbers and message content are handled.
What we collect. When a carrier enters a recipient's phone number into SureMile, we store the phone number and, for each message we send or receive, the message content, timestamp, delivery status, and the carrier and load (if any) it relates to.
How phone numbers are collected. Recipient phone numbers are provided to SureMile by our carrier customers at the moment an established business relationship is created when a broker tenders a load (contact info on the rate confirmation), when a driver is hired or sub contracted (employment agreement), or when a dispatcher is added to the carrier's organization. The carrier confirms authorization to send SMS to that contact at the point of entry. A sample of the consent disclosure presented to drivers is available at /sampledriversmsconsent.
Message frequency. You will receive a message on any load documentation event for example, when a rate confirmation, dispatch sheet, BOL, POD, or invoice is shared with you, or when a load you are assigned to or involved with receives a status update (arrival, departure, detention, delivery). Frequency varies based on your business activity. We do not send marketing or promotional content through this channel.
Standard rates. Message and data rates may apply depending on your mobile service plan. SureMile is not responsible for carrier fees billed by your mobile provider.
How to opt out. Reply STOP to any SMS message at any time to immediately stop further messages on that number. Reply HELP for support information. You can also contact support@getsuremile.com to be removed.
Who sees your phone number. Only SureMile, the carrier who entered the number, and our SMS delivery provider (Twilio, acting as a processor under contract) ever access it. We do not sell, rent, share, or otherwise disclose phone numbers to advertisers, third party marketers, brokers' competitors, or any other party. Phone numbers and SMS content are never used to train models or for any purpose other than delivering the message.
SureMile browser extension
SureMile offers an optional Chrome browser extension for dispatchers and carriers that analyzes freight loads you are viewing on load boards and lets you import selected loads into your SureMile account. The extension only functions when you sign in with your SureMile account, and it only operates on the load-board websites listed below — it has no access to any other site you visit.
What it reads. On supported load-board sites (DAT, Truckstop, TruckSmarter, 123Loadboard, Amazon Relay, Uber Freight), the extension reads the load listings visible on the page you are viewing — origin and destination, rate, equipment, distance, posting age, and the broker's company name and the contact details the broker chose to publish with the posting. It does not collect your browsing history, and it does not read pages on any website other than these load boards and SureMile's own web app.
How we use it. Load listings are sent to SureMile's own backend for one purpose: to show you profitability and driver-match analysis next to each posting, and to save the specific loads you choose to import into your SureMile account. Broker contact details are used only so you can contact that broker about a load, using messages you review and send yourself. This data is never sold, never shared with other carriers or brokers, never used for advertising, and never used to train models for anyone else — the same commitments that apply to everything else in this policy.
What it stores in your browser. The extension keeps your SureMile sign-in session and your own preferences (such as email tone and signature defaults) in Chrome's local extension storage so you stay signed in between sessions. Signing out or uninstalling the extension removes this locally stored data.
Retention and deletion. Loads you import and messages you send are retained in your SureMile account like any other account data. Analysis of loads you merely viewed but did not import is not retained as part of your business records. To delete extension-related data, delete the loads from your account, or delete your SureMile account entirely at /requestdeleteaccount or by emailing support@getsuremile.com.
Advertising & analytics
To help truckers discover SureMile, we advertise the app on platforms like Facebook and Instagram and measure how people find us. For that limited purpose we work with two partners: Meta Platforms (ad measurement) and AppsFlyer (install attribution for links, e.g. from creators we partner with). They receive a limited, fixed set of data: your device's advertising identifier, your SureMile user ID, and app events such as install, signup, trial start, or subscription start, including the plan price. They never receive your loads, routes, rates, documents, financial data, or GPS location. These partners process data under their own privacy policies (Meta, AppsFlyer).
Because this links your device and your SureMile account to activity measured across other companies' apps and websites, Apple classifies it as tracking which is why iOS asks your permission before we do it. The data we use this way is limited to the five items above: your advertising identifier, your SureMile user ID, your purchase history, the app events you trigger, and the advertising data tied to your install. Your precise location is never used for tracking, and neither are your loads, routes, rates, documents, or finances.
You can limit this on your device: decline the iOS "Allow Apps to Request to Track" prompt, in which case we switch off the advertising identifier and Meta cannot use it, or turn on Android's ad-personalization limits. To opt out entirely, email support@getsuremile.com.
If required by law
The only circumstance under which we would disclose your data is when compelled by a valid legal order a court order or lawful subpoena. In such cases, we will notify you promptly unless legally prohibited from doing so, and we will disclose only the minimum data required to comply.
Security
All data is encrypted in transit (TLS 1.3) and at rest (AES 256). We use row level security so that each organization can only access its own data. Our infrastructure is hosted on SOC 2 Type II certified providers.
Questions about your data? Reach us at support@getsuremile.com. Last updated: July 12, 2026.