Sample · Example only
SMS Consent

Driver text message consent form

This page shows the consent disclosure presented to drivers by SureMile carrier customers when collecting phone numbers for operational SMS. Carriers use this form (or equivalent language inside their own driver onboarding paperwork) before any driver receives an SMS through the SureMile platform.

When this form is used

A SureMile carrier customer (for example: Global Transport) collects a driver's mobile phone number at one of these moments in the driver lifecycle:

  1. Driver hiring alongside (but separate from) the employment agreement, the driver is offered the standalone SMS consent form shown below.
  2. Sub contractor onboarding alongside (but separate from) the sub contractor / owner operator agreement, the driver is offered the standalone SMS consent form shown below.
  3. Adding a driver in the SureMile dispatcher web app the dispatcher enters the driver's phone number and confirms (via on screen disclosure) that the driver has signed the standalone SMS consent form shown below.

SMS consent is always collected on its own, never bundled into the terms of another agreement, and it is entirely optional a driver who declines is still hired or contracted on identical terms. In all three flows, the disclosure language matches the example below. The carrier retains the signed form, and SureMile retains an audit record of when each phone number was entered and by which carrier user.

Example consent form

Below is a representative example of the form a driver completes during onboarding with a SureMile carrier. The carrier's name and branding vary; the SMS specific language is consistent across carriers.

Global Transport Driver SMS Notifications

Message Frequency: You will receive a message on any load documentation event for example, when a rate confirmation, dispatch sheet, BOL, POD, or invoice is shared with you, or when a load you are assigned to receives a status update. Frequency varies based on your business activity.

Standard Rates: Message and data rates may apply depending on your mobile service plan.

Help & Stop: Reply HELP for help or STOP to cancel at any time.

By providing your phone number and checking the box above, you agree to receive text messages from Global Transport, sent through SureMile, in connection with your work as a driver for Global Transport. SureMile's handling of your phone number is governed by the SureMile Privacy Policy and Terms of Service. Consent to receive SMS is not a condition of employment, contracting, or receiving load assignments. If you decline or later opt out, you will continue to receive all load assignments, documents, and status updates through the SureMile mobile app and email.

Equivalent disclosure inside the SureMile dispatcher app

When a dispatcher adds a new driver inside the SureMile web app, the same consent language appears in line on the driver add screen. The dispatcher cannot save the new driver without confirming, via an on screen acknowledgement, that the driver has signed the standalone consent form above and that the carrier retains the signed copy.

The acknowledgement is stored in the audit log with the dispatcher's user ID, the timestamp, and the carrier organization. This record is available on request to comply with audit obligations under TCPA, CTIA short code monitoring, and 10DLC carrier vetting requirements.

Broker consent handled separately

For broker contacts (paperwork contacts, broker reps), consent is established by the broker themselves providing their phone number on the rate confirmation document transmitted to the carrier. By providing this contact information as part of a load tender, the broker authorizes operational communications regarding that load. Brokers may opt out at any time by replying STOP, or by contacting support@getsuremile.com.

How to opt out every recipient

Any recipient of a SureMile delivered SMS driver, broker, or dispatcher may opt out at any time by:

  1. Replying STOP to any SMS we send (processed immediately by the messaging service)
  2. Emailing support@getsuremile.com
  3. Requesting removal directly from the carrier whose messages you receive

Once opted out, no further SMS will be sent to that number unless the recipient explicitly re subscribes by replying START.

Questions about SMS consent or opt out? Reach us at support@getsuremile.com.